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• • Customer Name is the name of the customer were the machine is currently located, owner of the machine.
  • Country, Select customer location - country.
  • Status Area Machine DownRelated, Select in case when machine can't be used for production, is not operational, can't be powered on etc.Status Production Possible, Select in case when machine can produce, almost all operations possible, accuracy is reduced or slowed down etc.Chose when query is related to the Machine Software or Hardware.
  • Area External Systems, Chose when query is related to the Offline Software/Programming or to External Hardware/External Units
  • Other Area, Select and type the area of Your query.

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• • Area Machine Software, Select when the problem is related to the machine internal application software or operating system. 
  • Area Machine Hardware, Select when the problem is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
    • If You are not sure what to select chose most suspicious area.

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