Page History

...

• • Customer Name is the name of the customer were the machine is currently located, owner of the machine.
  • Country, Select customer location - country.
  • Area Machine Related, Chose when query is related to the Machine Software or Hardware.
  • Area External Systems, Chose when query is related to the Offline Software/Programming or to External Hardware/External Units
  • Other Area, Select and type the area of Your query.

• • Area Machine Software, Select when the problem query is related to the machine internal application software or operating system. 
  • Area Machine Hardware, Select when the problem query is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
  • If You are not sure what to select chose most suspicious area.
  Image Removed
  • Offline Software/Programming, Select when the query is related to programing or YSUP-PG/M-Tool/S-Tool, YSUP-MI, YFacT etc.
  • External Hardware/External Units, Select for all queries related to FES/ATS/FEEDERS. All external units electrical or mechanical.

Image Added

• • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
  • Machine Software, Type the exact version of the machine application software.

Image Added

• • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
  • Machine Serial, S/N is located on the machine name plate, please always verify if it match witch machine software.
  • Machine name plate example:

Image Removed

...

• • . example(Y00000)
  • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)

Image Added

• • Software Name, type there name of the software, Correct software names can be found on the Yamaha service web Software Version Information
  • Software Version, type there software release number.
  • Examples of Software Name and Software Version : 

• • • • Off-line software YSUP:
        • • YSUP-Programming/M-Tool/S-Tool                    V5.16STD R3.000
          • YSUP-MI                                                              V5.16STD R2.000
          • YSUP-License Utility                                            V5.16STD R1.000
          • YSUP-Link                                                            V1.00STD R1.000
      • Off-line software Y.FacT:
        • • Y.FacT (P/M/S-Tool) M-TOOL VIEW                     V1.76STD R5.000
          • Y.FacT (T-Tool)                                                      V1.63STD R1.000
          • IT System                                                              V1.76STD R1.000
          • IT Option Offline Setup Verification                     V2.52R00
      • Pioneer Option Tools:
        • • POT2                                                                    V1.15_R1.00
          • POT                                                                      V3.02 1.01
      • Dashboard:
        • • Dashboard (TableauLess version)                        V2.02STD R1.000
          • Dashboard                                                           V1.09STD R2.000
      • Other:
        • • Remote Machine Support Center                        V1.0.0.9
          • Remote Machine Support Client                         V3.0.1.24
          • Remote Machine Support Streamer                    V3.2.8.51
          • SS Tune-up Station                                              V3.55STD R2.000
      • Inspector:
        • • YRi Off-line Installer                                             V4.10R1.200
          • iProDB                                                                  V4.1.2.1
          • YRi Repair Station                                                V4.10R1.200
          • YRi Remote Judgment Station                             V4.10R1.200
          • YSi Off-line software                                            V3.26R1.101
          • iProDB                                                                  V3.0.9.0

Image Added

• • Unit Name, type there name of the unit for example FES, cATS10R, sATS15R, sATS30, sATS30R, FEEDER 8mm, setup station, etc..
  • Unit Serial, type there serial number of the unit, can be found on the unit name plate or on the label in case of feeders or trolley.

• • Frequency, Select the occurrence frequency of the reported trouble. In case of Other in The Field Details/ Action how often.
  • Under Warranty, Select Yes or No, depending on the known warranty status.
  • YME Service Visit Required, Select Yes in case when You require Yamaha engineer visit on the customer side.

...