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Step-by-step guide: How to fill up and submit Machine Hardware/Software Trouble Report to Service Portal.

     

Fill up the online form: Machine Hardware/Software Trouble Report

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  • Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)
  • Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
  • Customer Name is the name of the customer were the machine is currently located, owner of the machine.


    • Status Machine Down, Select in case when machine can't be used for production, is not operational, can't be powered on etc.
    • Status Production Possible, Select in case when machine can produce, almost all operations possible, accuracy is reduced or slowed down etc.
    • Area Machine Software, Select when the problem is related to the machine internal application software or operating system. 
    • Area Machine Hardware, Select when the problem is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
      • If You are not sure what to select chose most suspicious area.

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