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Step-by-step guide: How to fill up and submit Question/Suggestion/Other Form to Service Portal.

• Fill up the online form: Question/Suggestion/Other Form

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• Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)

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• Outline of query, subject. Write there short abstract, topic name related to the question, suggestion or other case. 

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• Customer Name is the name of the customer were the machine is currently located, owner of the machine.
• Country, Select customer location - country.
• Area Machine Related, Chose when query is related to the Machine Software or Hardware.
• Area External Systems, Chose when query is related to the Offline Software/Programming or to External Hardware/External Units
• Other Area, Select and type the area of Your query.

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• Machine Software, Select when the query is related to the machine internal application software or operating system. 
• Machine Hardware, Select when the query is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
• Offline Software/Programming, Select when the query is related to programing or YSUP-PG/M-Tool/S-Tool, YSUP-MI, YFacT etc.
• External Hardware/External Units, Select for all queries related to FES/ATS/FEEDERS. All external units electrical or mechanical.

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• Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
• Machine Software, Type the exact version of the machine application software.

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• Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
• Machine Serial, S/N is located on the machine name plate. example(Y00000)

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• Software Name, type there name of the software, Correct software names can be found on the Yamaha service web Software Version Information
• Software Version, type there software release number.
  • Example of Name: YSUP-MI     Example of Version: V5.16STD R2.000 

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• Unit Name, type there name of the unit for example FES, cATS10R, sATS15R, sATS30, sATS30R, FEEDER 8mm, setup station, etc..
• Unit Serial, type there serial number of the unit, can be found on the unit name plate or on the label in case of feeders or trolley.

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• Details, Describe, explain all details about Your query.

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• Question, Select when the above query is a question.
• Suggestion, Select when the above query is a suggestion
• Other, For other cases select that one.

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• Confirmation, Select what kind of data was uploaded.

• Push Image Modifiedto submit the form.

After submitting a form. Communication and possibilities

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After form was created/ submitted You can:

• Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
• Check the status and progress of the issue.
• Check the Activity and history of communication.
• Share with Your organization members, for example in case when more than one engineer is involved.
  • Please do not share with Yamaha team members it will not speed up the process.
• Download submitted form as PDF.

Service Portal Access Link: YME Robotics SMT Support

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