Page History
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Example for Project Yamaha Applications Support Desk (SD): 
By hovering over the arrows and the workflow the transition To view the the workflow select View workflow in the Issue status menu
Mouse over the transitions of this specific status is shown which via View Workflow which status transition can be chosen as next/previous step.
Another example of a more simplified Jira Service Management Workflow:
A Jira issue can be moved by using a specific transaction button or if not available via the Issue status menu.
When using a Board an issue can be transitioned to another workflow status by dragging and dropping the issue from one column to another.
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Select More > Link to display the Link dialog box.
Ensure that the Jira Issue item is selected at the left of the dialog box and then choose the type of link to be created from the This issue drop-down list
Share a issue link with a customer
When a licensed Jira Service Management user opens issue, the link differs from the public link used for the Customer Portal.
If the Licensed user wants to share an issue to a customer, use the view customer request button, and then copy the link for sharing.
This link can only be retrieved in licensed mode:
Epic and Parent link
All issue types on Story level can be linked directly to an Epic, Epic Link is used for this.
Story level = Story, Enable Story, Task, Spike, Bug, Defect and for Jira Service Management: Incident, Service request, Service request with approvals etc.
All issues above an Epic level can have a Parent link, see for more information: YME Jira Hierarchy
Via de Edit button you can add the epic or parent link.
Share a issue link with a customer
When a licensed Jira Service Management user opens issue, the link differs from the public link used for the Customer Portal.
If the Licensed user wants to share an issue to a customer, use the view customer request button, and then copy the link for sharing.
This link can only be retrieved in licensed mode:
- Open a Jira issue
- Select at right column under Servicedesk request View Customer request
- A new page will be opened with a view of the request in the customer portal.
This link can be shared to a user. - Open a Jira issue
- Select at right column under Servicedesk request View Customer request
- A new page will be opened with a view of the request in the customer portal.
This link can be shared to a user. Note: to view the ticket the user must be linked in the ticket as reporter or participant or manager.
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Searching for flagged issues
The flag for an issue is stored in a custom checkbox field named "Flagged", which has only one value: Impediment.
This means that you can use this JQL query to find flagged issues: Flagged = Impediment
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Documentation of all the features is supplied by the vendor: Extensi-Agile Tools and Filters for Jira Software
Checklist
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Checklist will be phased out in Q1 2025 as it is only used for one field: DOD, will be replaced by standard Jira Custom fields. |
Checklist offers a more powerful alternative Checklist offers a more powerful alternative to the standard Multi Checkboxes custom field.
Checklist allows you to add items either globally or at the issue level and is thus perfectly suited for enforcing Definition of Done or Acceptance Criteria lists.
Checklist custom fields are setup by a Jira admin. User guide how to use the Checklist field is supplied by the vendor: Checklist for Jira - User guide
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Documentation for this addon can be found here: Custom Charts Documentation
Doublecheck for Jira Service Management
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Doublecheck for Jira Service Management will be phased out in Q1 2025 as it is not used anymore and not available for Cloud |
“Keep Your Internal Comments Internal”
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Documentation for this addon can be found here: Accxia-doublecheck-for-jira-and-service-desk
Eazy BI
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Eazy BI will be phased out in Q1 2025 and will be replaced by dashboard addons like Custom Charts. |
EazyBI is a powerful reports, charts, and dashboards add-on for Jira. It is an easy-to-use drag-and-drop tool for analyzing and visualizing your Jira issues data.Documentation for Big Picture easy-to-use drag-and-drop tool for analyzing and visualizing your Jira issues data.
Documentation for Eazy Bi is supplied by the vendor: eazyBi for Jira
To access Eazy BI you need to be member of a specific Eazy BI group, approval is required from a Jira Admin.
Epic Sum up
Epic Sum Up is focused around Epics, and the ability to break down epics into individual issues with a lot of control for the project manager, it gives a more granular control and view of Jira issues.
Two features that were developed to aid in the easy viewing of issues:
Progress bars - these allow a simple “game-ified” visual way to view the progress of individual issues.
The Summary Panel - Summary Panels were created to give project managers a quick, easy to view summary of different progress bars.
Later the Detail View Editor was developed, to give project managers more control over the hierarchy & layout structure of issues that are important to them.
Documentation for Epic Sup up is supplied by the vendor:
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To access Eazy BI you need to be member of a specific Eazy BI group, approval is required from a Jira Admin.
Great Gadgets
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Great Gadgets
Great Gadgets is an app for Jira that provides a set of Jira dashboard gadgets for tracking projects in an efficient and effective manner. You can use them to enhance your Jira dashboards with agile charts, reports, and KPIs.
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More detailed instructions for Status Time Free app is supplied by the vendor: Status Time Reports App.
Timesheet Reports and Gadgets
Timetracker
Timetracker ( previously called Timesheets Reports and Gadges) addon provides Flexible time tracking and reporting of time spent on Projects, Epics or Initiatives broken down by Days or Users, with Time Sheet and Project Pivot reports and gadgets for Jira dashboard or Confluence, Time Sheet Email, Worked Time Chart gadget, REST endpoint and workedIssues JQL function.
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Overview
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