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Mentions (often known as @mentions) are a useful way of drawing someone's attention to a page or comment.
When you mention a user, they'll receive a notification by email.
You can only mention individual users who are a servicedesk user, reporter or a commenter in a ticket.
Servicedesk users can always being mentioned
The following users can being mentioned:
- Reporter
- Commenter
- Asignee
- YMEUACJiraServiceDeskUsers
Participants of a ticket which are only Jira Servicedesk portal customers cannot being mentioned, unless they have left a comment in the ticket, then they will become a commenter on the ticket.
Step-by-step guide
Use autocomplete
To mention someone using autocomplete, type '@' in the editor then start typing their name. Choose the person you want to mention from the list of suggestions.
Jira/Confluence will suggest people you've mentioned previously (after yourself, of course).
It then continues to suggest matches as you type. If you've not mentioned the person recently, we'll also include information about whether they've commented or contributed to the current page, to help you find the right person, fast.
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Sources
https://confluence.atlassian.com/doc/mentions-251725350.html
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