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Not all issue types are used these are only: Incident, Service Request, Service Request with Approvals and Task.
GRC Issues overview
- Department: Department of the reporter of the issue.
- Company: Company of the reporter of the issue.
- Yamaha Team(s): Responsible team that will handle the ticket, will automatically set based on the customer request through the portal
- Urgency: Field to indicate the Urgency from user perspective, field is visible on the applicable portal forms
- Request category: Indicate if request concerns a Incident or a Service request
- Frequency: Field to indicate frequency for recurrence of a task.
- Status: Workflow status
- Resolution: Resolution can be set when a issue will be closed.
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Overview
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