Page History

...

1. Via  Create button, select Issue Type RobotJob Change
   Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.
   
2. A new screen will be opened where you can enter the ticket details:
   a. Add text to the Summary, Description fields
   b. Select Solution group: Business Applications (ITS Support)
   c. Select Application Module: YMPACT
   d. If available include screenshots/attachments to the ticket
   e. Press Create button
   
3. The requester will receive a notification per mail with the ticket number or check the Queue for open tickets.
   Open the newly created for Type Robot Job Change ticket 
   
4. Allocate the ticket to yourself
   a. select assign to me
   
    
   
   b. Click on the  Allocate button
   
5. Click on Start Progress
   
6. Next steps see from step 9. in below overview: New Robotjob request via new ticket or for a existing ticketDescribe manually the change required for the RobotJob. There is no template text available when creating a ticket manually. 
7. Press Req. SQL or RobotJob approval 

...

1. approval
2. Approver approves the Robotjob to M42
3. AS400 support resolves the ticket by entering the results and selecting the robotjob closure reason.