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Mentions (often known as @mentions) are a useful way of drawing someone's attention to a page or comment, or assigning a task to them.
When you mention a user, they'll receive a notification by email and in their workbox; if you mention them in a task, the task is assigned to them and appears in their tasks list.
Only licensed users (YMEUACJiraServiceDeskUsers / YMEUACConfluenceLicensedUsers) are able to use mentions.
Mentions in Jira
If you want to inform someone about an issue, but don’t feel like they need ongoing notifications, @mentions are a perfect solution.
You could also reassign a ticket to a collegue colleague for consultation, but that’s a fairly heavyweight operation to just ask a question.
By using @mentions, you can quickly direct conversation in comments to get needed feedback and keep you moving forward.
That way the issue always stays assigned to you and on your radar.
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Following filter can being used in your dashboard to display all unresolved tickets of the last 7 days where you have being mentioned in.
Mentions in Confluence
Licensed Users (YMEUACConfluenceLicensedUsers) in Conluence Confluence can being mentioned when they are having read/write or write authorization .Users need to be part of a group to have write access in Confluence .
Following group is only having read access and cannot being mentioned in a page.
- YMEUACConfluenceViewerUsersPublic (Members of this group are Jira customer portal users)
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