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1. Open the ticket in the Yamaha Applications Support Desk
   
   
   
2. Select Workflow , then select Req Robotjob change
   
3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
   
   It immediately creates
4. a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
   Description will be copied from the original ticket.
   Press Create Robotjob Approval ticket.
   
   
   
   
5. The original ticket is updated to status: Awaiting RobotJob approval.
   Jump to the robotjob ticket which can be found under Issue Links - Is implemented by section
   
   
   
6. Jump to the robotjob ticket
   
   
   
7. Complete the text in the description area 
   
   
   
8. Press Req. SQL or RobotJob approval
   This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
   
   
   
9. Ympact: The approver should select: Approve RobotJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl having subject starting with [RBTJ]
   
   
   SYS2000/YLS: The approver should select: Approve to LS The approval will be send to  YME_Logistics Application Support team having subject starting with [RBTJ]
   
   
   
10. Ympact: AS400 support reports back the results manually in the ticket by leaving a comment.
    SYS2000/YLS: YME_Logistics Application Support team  reports back the results manually in the ticket by leaving a comment.
    
    
    
11. Ympact: AS400 support will close the ticket via the Resolve button, select resolution Done- Robotjob changes  
    SYS2000/YLS: YME_Logistics Application Support team  will close the ticket via the Resolve button, select resolution Done- Robotjob changes  
    
    
    
    
    
    
12. Automatically the original (source) ticket is updated to status in progress + commented that the robotjob has been done.

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