Page History

Table of Contents

Introduction

This guide describes troubleshooting options for notifications that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.

...

Step-by-step guide

1. Notification helper
2. Mail and Error Queue
3. atlassian-jira-outgoing-mail.log

...

Jira administration: System > Admin Helper > Notification helper
https://support.yamnet.com/secure/admin/NotificationHelperAdmin.jspa

Mail and Error Queue 

Anchor
Mail_Error_Queue Mail_Error_Queue

Jira Administration: System> Mail Queue
https://support.yamnet.com/secure/admin/MailQueueAdmin!default.jspa?page=

Mail Queue

This page shows you the current Jira internal event queue, whose events may trigger notification emails.
Image Added

Error Queue

This page shows a list of mails that have persistently failed to send.
Image Added

atlassian-jira-outgoing-mail.log 

Anchor
outgoing_mail_log outgoing_mail_log

...