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Outgoing mail is configurated under: Jira administrator: System > Mail > Outgoing mail
https://support.yamnet.com/secure/admin/OutgoingMailServers.jspa
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Configuration of outgoing and incoming mail log is done under:
System > System support> Logging and profiling

https://support.yamnet.com/secure/admin/ViewLogging.jspa

Step-by-step guide

1. Test outgoing mail connection
   
   1. Successful, go to step 2
   2. Error, raise ticket for Infra Servicedesk. Server to be checked by Infra team.
2. Notification helper
   First check to view Check  if users should have received notification for a specific issue.
3. Mail and Error Queue
   Check if an error is reported for specified issue
4. atlassian-jira-outgoing-mail.log
   Check if detailed information in outgoing mail log.

Test outgoing mail connection 

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outgoing_mail_connection outgoing_mail_connection

1. 1. Go to Jira administrator: System > Mail > Outgoing mail
   2. Click on Edit
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   3. Click on:  Test connection
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   4. In case of error raise ticket for Infra Servicedesk. Server to be checked by Infra team.

Notification helper  

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Notification_helper Notification_helper

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