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1. Test outgoing mail connection
   
   1. Successful, go to step 2
   2. Error, raise ticket for Infra Servicedesk. Server to be checked by Infra team.
2. Notification helper
   Check  if users should have received notification for a specific issue.
3. Mail and Error Queue
   Check if an error is reported for specified issue
4. atlassian-jira-outgoing-mail.log
   Check if detailed information in outgoing mail log.

Test outgoing mail connection 

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outgoing_mail_connection outgoing_mail_connection

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atlassian-jira-outgoing-mail.log 

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outgoing_mail_log outgoing_mail_log

System > System support> Logging and profiling

https://support.yamnet.com/secure/admin/ViewLogging.jspa

Email requests log:

Mail Log:Jira Administration:  Applications > Email Requests
https://support.yamnet.com/secure/admin/SDMailInfo.jspa

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