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1. You can create a new claim or return by clicking on the 'Claim entry' button at the top left of the screen.
2. The different statuses will be "Ready to be sent", "In progress", "Accepted" and "Rejected".
3. The returns that have been entered can be sent to the distributor. You can select to transmit or delete the returns shown in blue with status 'Ready to be sent". Or you can select to view a return that has been sent to Yamaha already. You will not be able to change any details on these returns (green text).
4. You can choose to transmit only the selected returns, or all un-transmitted returns.
5. If the return you want to review or transmit isn't shown in this list, then click on the 'Get More Records' button to get more parts returns in the list of the screen.
6. After submitting a claim the user needs to select and press the transmit button in order for the claim/return to be sent to YAMAHA. Selecting more than one claims/returns to transmit is also possible.
7. For YMPULSE environments set up to allow this, an additional button "Return Parts Letter" will be displayed next to claim numbers that meet the following conditions:
   
   1. The status of the claim is "In progress"
   2. Quantity to return for the claim line is greater than the quantity returned.
   3. Quantity returned is equal to 0.
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      After pressing this button the letter will be generated in pdf format:
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Spare Parts Return Review

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1. Enter the first three numbers of the parcel number and a list of parcel numbers is shown where you can select the parcel from which you want to return a part.
2. When you select a parcel number by clicking it, the item numbers are shown for that specific parcel. The screen will show in parenthesis the order number and order line with which the part or accessory was ordered.
3. You can add the quantity of the item you want to return from this parcel.
4. And you have to select the appropriate claim code from the list.
5. A description can be added to the return, to inform the distributor of the reason of the return. Depending on YMPULSE settings, the claim description will be shown as one field or split into three fields:
   One Field:
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   Depending on the YMPULSE settings, this field will be mandatory / not mandatory. 
   
   Three fields:
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   Depending on YMPULSE settings, some of these fields will be mandatory / not mandatory. This also depends on the claim code selected by the user.
   
   
6. Upload files, for certain claim types a document upload will be mandatory. Then the button to upload documents for that claim will be available. The upload document screen is similar to the one for the warranty claim uploads, see Figure 72.
7. Select "Add Record" to add the return. In some instances, and depending on settings, the claim code selected by the user is updated with a new claim code. In these cases, a warning is shown at the top of the screen to alert the user of the change. Example:
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8. Click on "Back to Returns" to go back to the returns overview screen.

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