Page History

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1. Consultancy@avisi.nl/atlassian@avisi.nl sends (Quarterly) maintenance request to 
   YME_B2B Applications <b2bapps@yamaha-motor.eu>; atlassian@avsisi.nl; Leendert Durieux <Leendert.Durieux@yamaha-motor.eu>; Joost Van Hemert <Joost.van.Hemert@yamaha-motor.nl>;Rene Van Der Pal <Rene.vanderPal@yamaha-motor.nl>
2. Jira Administratorreplies with date/time of preference.
   Test: update one week before production. Can be done during office hours.
   Production: Schedule between 17:00 - 21:00
3. Avisi confirms planning date and time of maintenance
4. Jira Administrator check with Infra team who can give support for specified maintenance date/time
5. Avisi needs access to YAMAHA-VPN (vpn.yamahaa-motor.eu) via account: ADMINEXTAVISI
   Jira Administrator send request to YME_servicedesk or ask Infra on the same day to have the account opened and when expire date must be set.
6. Jira Administrator Inform stakeholders
   
   1. Test
      1.  Send reminder to all administrators to not use the test environment. See list: Contact for support for Administrators
   2. Production
      
      1. Add banner in Jira: 
         <!-- Message Banner -->
         <div style="background-color: linen; border: 3px solid red; margin: 4px; padding: 2px; font-weight: bold; text-align: center;">
         Tonight Thursday 16-09-2021 from 17.30 until 21:00 (UTC+02:00), we will upgrade Jira, Confluence and Bitbucket to a newer version and do some maintenance.
         This means, the system will intermittently be available during the upgrade and maintenance, but should not be used to prevent loss of work.
         </div>
      2. IS Division via Teams->YMENV_Teams_IS :
         
         message example:
         

         Dear all,

         Tonight Thursday 16-09-2021 from 17.30 until 21:00 (UTC+02:00), we will upgrade Jira, Confluence and Bitbucket to a newer version and do some maintenance. This means, the system will intermittently be available during the upgrade and maintenance, but should not be used to prevent loss of work.

      3. send mail to 
         

         Inecke_Snyder-Lourens@epam.com; Alena_Vorsa@epam.com; Vladislav_Solomonov@epam.com 

         , cc patrick.dittmar@yamaha-motor.nl
         
         Message Example:
         

         Dear Aleksey and Ineckeall,

         Tonight Thursday 16-09-2021 from 17.30 until 21:00 (UTC+02:00), we will upgrade  Jira, Confluence and Bitbucket to a newer version and do some maintenance. This means, the system will intermittently be available during the upgrade and maintenance, but should not be used to prevent loss of work.

         Please plan documentation and other activities carefully and save your work in time.

         Would you be so kind to share this distribute this message with the Epam Team.across the team(s)?

         Thanks in advance.
         
         

      4. Jira portal announcement , instructions can be found on How-to add customer portal announcement
         Message example:
         

         Tonight Thursday 16-09-2021 from 17.30 until 21:00 (UTC+02:00), we will upgrade Jira and Confluence to a newer version and do some maintenance.

         This means, the system will be intermittently or not available for at least an hour. Please do not use the portal to prevent loss of work.

         
         

         Our apologies for any inconvenience caused.

         Kind regards,

         Yamaha Application support teams
         
         
         

7. After maintenance is completed User Acceptance test (UAT) need to be done by a Jira Administrator to confirm if it was successful. Checklist can be found under Upgrade Checklist
8. If all of above is UAT is performed without issues inform stakeholders that maintenance/upgrade was successful. (for stakeholders see point 6)

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