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1. Open the ticket in the Yamaha Applications Support Desk
   
   
   
2. Select Workflow , then select Req Robotjob change
   
3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter + assignee prefilled.
   
   
   SD ticket status is updated to Pending linked Ticket Execution
   
   
   
   
4. Jump to the Robotjob ticket which can be found under Issue Links - Is implemented by section
   
   
   
5. Complete the text in the description Description area 
   
   
   
6. Make sure correct Solution group is set: 
   Business Applications (ITS Support) or Logistics Applications
   
7. Make sure correct Team Yamaha is set
   
   
8. Select correct Application- Module
   If module cannot be specified for SYS200/YLS this can be left blank
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9. Press Req. SQL or RobotJob approval
   
   
   
10. Add a comment if needed, and press Req. SQL or Robotjob approval
    
11. The original ticket is updated to status: Awaiting RobotJob approval.
    This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
    
    
    
    
    
    
12. Approver will see the approval request via filter on dashboard:
    
    1. Ympact: The approver should select Approve Robot Job  if approved
       
    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
       
       SYS2000/YLS: The approver should select: Approve to LS The approval will be send to  YME_Logistics Application Support team having subject starting with [RBTJ]
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       SYS2000/YLS: YME_Logistics Application Support team  reports back the results manually in the ticket by leaving a comment.
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13. Ympact: Ticket changes to status Awaiting Execution
    
    Automatically the following comment is added:
    
14. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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    2. for YLS/SYS2000
       
       
15.  When done, Ympact: AS400 support will close the ticket via the Resolve button, select resolution Done- Robotjob changes  and then Resolve
    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
    
    
    
    
    
    SYS2000/YLS: YME_Logistics Application Support team  will close the ticket via the Resolve button, select resolution Done- Robotjob changes  
    
    
16. Automatically the original (source) ticket is updated to status in Progress , via Issue links it is visible that the linked ticket is closed.

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