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A Robotjob Ticket can be created via the following two options

• Automated: Out of an existing SD ticket (preferred)
• Manually: Via the Create button, via this way a ticket can directly be created for a RobotJob Change.
  (Only to be used if there is no ticket from where you need to record a robotjob change)

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1. Open the ticket in the Yamaha Applications Support Desk
   
   
   
2. Select Workflow , then select Req Robotjob change
   
3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter + assignee prefilled.
   
   
   SD ticket status is updated to Pending linked Ticket Execution
   
   
   
   
4. Jump to the Robotjob ticket which can be found under Issue Links - Is implemented by section
   
   
   
5. Complete the text in the Description area 
   
   
   
6. Make sure correct Solution group is set: 
   Business Applications (ITS Support) or Logistics Applications
   
   
7. Make sure correct Team Yamaha is set
   
   
8. Select correct Application- Module
   If module cannot be specified for SYS200/YLS this can be left blank
   
    
    
9. Press Req. SQL or RobotJob approval
   
   
   
10. Add a comment if needed, and press Req. SQL or Robotjob approval
    If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
    
    
11. The original ticket is updated to status: Awaiting RobotJob approval.
    This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
    
    
    
    
    
    
12. Approver will see the approval request via filter on dashboard:
    
    1. The approver should select Approve Robot Job  if approved
       
       1. If Retrospective approval has been requested the flag will be set:
          
          
          
    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
       
13. 1. For Normal approval the ticket changes to status Awaiting Execution
       
       Automatically the following comment is added:
       
       
       
    2. For Retrospective approval the ticket will automatically closed and Step 14 and 15 will be skipped
       
       
       Automatically the following comment is added including the approvers name:
       
14. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
       
    2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
       
       
       
15.  When done, close the ticket via the Resolve button, select resolution Done- Robotjob changes  and then Resolve
    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
    
    
    
    
    
    
    
16. Automatically the original (source) ticket is updated to status in Progress , via Issue links it is visible that the linked ticket is closed.

New Robotjob

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New Robotjob ticket via Create button (non-preferred)

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