Introduction

This document describes how a robotjob (change) request can be created.

A Robotjob Ticket can be created via the following two options

• Automated: Out of an existing SD ticket (preferred)
• Manually: Via the Create button, via this way a ticket can directly be created for a RobotJob Change Via Customer portal requesting a new ticket for one of the below options or for a existing Servicedesk ticket.
    - Question (Service request)
    - Issue/problem (Incident)Change.
  (Only to be used if there is no ticket from where you need to record a robotjob change)

New Robotjob request out of an existing ticket

1. Open the ticket in the Yamaha Applications Support Desk
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2. Select Workflow , then select Req Robotjob change
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3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter + assignee prefilled.
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   SD ticket status is updated to Pending linked Ticket Execution
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4. Jump to the Robotjob ticket which can be found under Issue Links - Is implemented by section
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5. Complete the text in the Description area 
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6. Make sure correct Solution group is set: 
   Business Applications (ITS Support) or Logistics Applications
   
   
7. Make sure correct Yamaha Team is set
   
   
8. Select correct Application- Module
   If module cannot be specified for SYS200/YLS this can be left blank
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9. Press Req. SQL or RobotJob approval
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10. Add a comment if needed, and press Req. SQL or Robotjob approval
    If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
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11. The original ticket is updated to status: Awaiting RobotJob approval.
    This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
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12. Approver will see the approval request via filter on dashboard:
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    1. The approver should select Approve Robot Job  if approved
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       1. If Retrospective approval has been requested the flag will be set:
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    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
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13. 1. For Normal approval the ticket changes to status Awaiting Execution
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       Automatically the following comment is added:
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    2. For Retrospective approval the ticket will automatically closed and Step 14 and 15 will be skipped
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       Automatically the following comment is added including the approvers name:
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14. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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    2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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15.  When done, close the ticket via the Resolve button, select resolution Done- Robotjob changes  and then Resolve
    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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16. Automatically the original (source) ticket is updated to status in Progress , via Issue links it is visible that the linked ticket is closed.Image Added

New Robotjob ticket via Create button (non-preferred)

1. Via  Create button, select Issue Type RobotJob Change
   Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.
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2. A new screen will be opened where you can enter the ticket details:
   a.
   1. Add text to the Summary, Description fields
   b.
   1. Select Solution group: Business Applications (ITS Support) or Logistics support
   c.
   1. Select Application Module:
   YMPACT
   d.
   1.   
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   2. Select correct Team Yamaha
   3. If available include screenshots/attachments to the ticket
   e.
   1. Press Create button
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   1. The requester will receive a notification per mail with the ticket number or check the Queue for open tickets.
      Open the newly created for Type Robot Job Change ticket 
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   2. Allocate the ticket to yourself
      a. select assign
      1. Click on the Allocate button
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      2. select Assign to me
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         b. Click on the  Allocate button in the Allocate screen
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   3. Click on Start Progress
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   4. Next steps see from step 9. in below overview: New Robojob request via new ticket or for a existing ticket
      Press Req. SQL or RoboJob approval 

   ...

   1. 
      
   2. Complete the text in the Description area. Describe manually the change required for the RobotJob. There is no template text available when creating a ticket manually.
      Below text can be  used to copy-paste it in the description field. 
      
      

      ACTION:
      Change, Create, Remove, Hold, Release (choose the correct action) 

      Environment / Distributor (P=Process, N=No change)
      YBE : N YCZ : N YDE : N YES : N YFI : N YFR : N
      YHU : N YIT : N YLU : N YMA : N YME : N YNL : N
      YPL : N YPT : N YSC : N YSK : N YTR : N YUK : N

      JOB NAME:
      What should be the job name, which jobname does it concern?

      PROGRAM to be called:

      DEPENDENCIES:
      Indicate possible dependencies and inform how to mitigate them

      TIMING:
      Select the correct timing (SOD, EOD, EOM, SOM, special runtimes etc)
      
      

   3. Press Req. SQL or RobotJob approval
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   4. Add a comment if needed, and press Req. SQL or Robotjob approval
      If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 

   New Robojob request via new ticket or for a existing ticket

   1. Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/  or select Raise a request in the servicedesk menu. 
      For requesting a RoboJob change in a existing ticket Step 1 and 2 can be skipped.
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   2. Select   I have a question  (Service request) or I have an issue/problem (Incident)
      Fill the following selection:
      a. Add text to the Summary, Description fields
      b. Select  For Who is this request: Business Applications (ITS Support)
      c. Which application does it concern : YMPACT
      d. If available include screenshots/attachments to the ticket
      e. Click on Create button
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   3. When ticket is created, open the ticket in the Yamaha Applications Support Desk
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   4. Select Workflow , then select Create Robojob Approval
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      It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
      Description will be copied from the original ticket.
      Press Create Robojob Approval ticket.
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   5. The original ticket is updated to status: Awaiting RoboJob approval.
      Jump to the robojob ticket which can be found under Issue Links - Is implemented by section
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   6. Complete the text in the description area 
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   7. RobotJob approval.Press Req. SQL or RoboJob approval
      This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
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   8. Approver will see the approval request via filter on dashboard:
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      1. The approver should select
      : Approve RoboJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl^{Image Removed} having subject starting with [RBTJ]Image Removed
   9. AS400 support reports back the results manually in the ticket by leaving a comment.
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   10. 1. Approve Robot Job  if approved
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          1. If Retrospective approval has been requested the flag will be set:
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       2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
          Assignee repeats from step 5 or closes the issue with resolution Canceled.
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   11. 1. For Normal approval the ticket changes to status Awaiting Execution
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          Automatically the following comment is added:
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       2. For Retrospective approval the ticket will automatically closed and Step 12 and 13 will be skipped
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          Automatically the following comment is added including the approvers name:
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   12. Ticket will appear in filter results
       1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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       2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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   13.  When done, AS400 support will close the ticket via the Resolve button, select resolution Done- Robojob Robotjob changes 
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       Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.and then Resolve
       For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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