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Table of Contents

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Users can create a new issue via the Yamaha Motor Europe support portal, via this portal you can go to theYME Facility & General Affairs portalto submit a request.
Instructions of the portal forms can be found here:YME Service and Warranty Customer Facility & General Affairs Support Portal Guide.

The  button should NOT be used for creation of a FD issue.

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type '@' in the comment editor then start typing their name. Select the name and type your message. To send your message use Comment Internally.

Project shortcuts

The following links are available in FD Jira-Project when opening a ticket at the left panel:

1. Jira training for Facility & General Affairs
2. YME Facilities & General Affairs customer support portal
3. YME Facilities & General Affairs customer support portal Guide
4. YME Service User manuals (in User Manuals (Public) Space

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Facilities & General Affairs Dashboards

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• FD Facility Dashboard
• FD Reception Dashboard
• FD Management Dashboard

Dashboard overview

Dashboard overview for Facility & General Affairs team Dashboards:

Filter 1 = Team (Yamaha Team(s)) specific New incoming tickets 
               Can be all statuses as for the team, it will be a new ticket.

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Filter 10 = Activity stream for Facility & General Affairs (Jira-FD) project
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If you click on any of the ticket Issue-key’s or Summary you Open the ticket directly.

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Opening tickets in a new tab: Right mouse click – Select open link in new tab to open a ticket or Left mouse click +CTRL button.

Dashboard overview for Facility & General Affairs FD Management Dashboard:

Filter 1 = All open tickets project FD, order by Status

Filter 2 = All open tickets project FD, order by Status and category

Filter 3 = All open tickets project FD team Facility & Reception

Filter 4 = All tickets status in Progress project FD team Facility 

Filter 5 = All tickets status in Progress project FD team Reception 

Filter 6 = Amount of tickets resolved per month

Filter 7 = How many days it takes on average to resolve tickets during that month

Filter 8 = Tickets Created vs Resolved (daily basis)

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Add-ons used by Facility & General Affairs 

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