Image Removed

Table of Contents

...

Users can create a new issue via the Yamaha Motor Europe support portal, via this portal you can go to theYME Facility & General Affairs portalto submit a request.
Instructions of the portal forms can be found here:YME Service and Warranty Customer Facility & General Affairs Support Portal Guide.

The  button should NOT be used for creation of a FD issue.

...

type '@' in the comment editor then start typing their name. Select the name and type your message. To send your message use Comment Internally.

Project shortcuts

The following links are available in FD Jira-Project when opening a ticket at the left panel:

1. Jira training for Facility & General Affairs
2. YME Facilities & General Affairs customer support portal
3. YME Facilities & General Affairs customer support portal Guide
4. YME Service User manuals (in User Manuals (Public) Space

Image AddedImage Removed

Facilities & General Affairs Dashboards

...

Filter 5 = All tickets status in Progress project FD team Reception 

Filter 6 = Ticket age Open vs Closed Amount of tickets resolved per month

Filter 7 = Tickets resolved per How many days it takes on average to resolve tickets during that month

Filter 8 = Tickets Open Created vs Resolved (daily basis)

...