Introduction

This document describes how a robotjob (change) request can be created.

A Robotjob Ticket can be created via the following two options

• Automated: Out of an existing SD ticket (preferred)
• Manually: Via the Create button, via this way a ticket can directly be created for a RobotJob Change.
  (Only to be used if there is no ticket from where you need to record a robotjob change)

New Robotjob request out of an existing ticket

1. Open the ticket in the Yamaha Applications Support Desk
   
   
   
2. Select Workflow , then select Create Req Robotjob Approvalchange
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3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and + assignee prefilled.
   Description will be copied from the original ticket.
   Press Create Robotjob Approval ticket.
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   The original ticket is updated to status: Image Added
   
   SD ticket status is updated to Pending linked Ticket Execution
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4. Jump to the robotjob Robotjob ticket which can be found under Issue Links - Is implemented by section
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   Jump to the robotjob ticket
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5. Complete the text in the description area 
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   Description area 
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6. Make sure correct Solution group is set: 
   Business Applications (ITS Support) or Logistics Applications
   
   
7. Make sure correct Yamaha Team is set
   
   
8. Select correct Application- Module
   If module cannot be specified for SYS200/YLS this can be left blank
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9. Press Req. SQL or RobotJob approval
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10. Add a comment if needed, and press Req. SQL or Robotjob approval
    If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
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11. The original ticket is updated to status: Awaiting RobotJob approval.Press Req. SQL or RobotJob approval
    This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
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12. Approver will see the approval
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    1. The approver should select
    : Approve RobotJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl^{Image Removed} having subject starting with [RBTJ]
    1. Approve Robot Job  if approved
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       1. If Retrospective approval has been requested the flag will be set:
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    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
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13. 1. For Normal approval the ticket changes to status Awaiting Execution
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       Automatically the following comment is added:
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    2. For Retrospective approval the ticket will automatically closed and Step 14 and 15 will be skipped
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       Automatically the following comment is added including the approvers name:
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14. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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    2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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15.  When done,
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    AS400 support reports back the results manually in the ticket by leaving a comment.
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    AS400 support will close the ticket via the Resolve button, select resolution Done- Robotjob changes 
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    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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16. Automatically the original (source) ticket is updated to status in progress + commented that the robotjob has been done.Progress , via Issue links it is visible that the linked ticket is closed.Image Added

New Robotjob ticket via Create button (non-preferred)

1. Via  Create button, select Issue Type RobotJob Change
   Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.
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2. A new screen will be opened where you can enter the ticket details:
   a.
   1. Add text to the Summary, Description fields
   b.
   1. Select Solution group: Business Applications (ITS Support) or Logistics support
   c.
   1. Select Application Module:
   YMPACT
   d.
   1.   
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   2. Select correct Team Yamaha
   3. If available include screenshots/attachments to the ticket
   e.
   1. Press Create button
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   1. The requester will receive a notification per mail with the ticket number or check the Queue for open tickets.
      Open the newly created for Type Robot Job Change ticket 
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   2. Allocate the ticket to yourself
      a. select assign
      
      1. Click on the Allocate button
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      2. select Assign to me
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         b. Click on the  Allocate button in the Allocate screen
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   3. Click on Start Progress
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   4. Complete the text in the Description area. Describe manually the change required for the RobotJob. There is no template text available when creating a ticket manually.
      Below text can be  used to copy-paste it in the description field. 
      
      

      ACTION:
      Change, Create, Remove, Hold, Release (choose the correct action) 

      Environment / Distributor (P=Process, N=No change)
      YBE : N YCZ : N YDE : N YES : N YFI : N YFR : N
      YHU : N YIT : N YLU : N YMA : N YME : N YNL : N
      YPL : N YPT : N YSC : N YSK : N YTR : N YUK : N

      JOB NAME:
      What should be the job name, which jobname does it concern?

      PROGRAM to be called:

      DEPENDENCIES:
      Indicate possible dependencies and inform how to mitigate them

      TIMING:
      Select the correct timing (SOD, EOD, EOM, SOM, special runtimes etc)
      
      

   5. Press Req. SQL or RobotJob approval
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   6. Add a comment if needed, and press Req. SQL or Robotjob approval
      If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
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   7. The original ticket is updated to status: Awaiting RobotJob approval.
      This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
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   8. Approver will see the approval request via filter on dashboard:
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      1. The approver should select
      : Approve RobotJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl^{Image Removed} having subject starting with [RBTJ]
      1. Approve Robot Job  if approved
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         1. If Retrospective approval has been requested the flag will be set:
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      2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
         Assignee repeats from step 5 or closes the issue with resolution Canceled.
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   9. 1. For Normal approval the ticket changes to status Awaiting Execution
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         Automatically the following comment is added:
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      2. For Retrospective approval the ticket will automatically closed and Step 12 and 13 will be skipped
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         Automatically the following comment is added including the approvers name:
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   10. Ticket will appear in filter results
       1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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       2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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   11.  When done,
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       AS400 support reports back the results manually in the ticket by leaving a comment.
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       AS400 support will close the ticket via the Resolve button, select resolution Done- Robotjob changes 
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       Image Removedand then Resolve
       For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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