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Download the Warranty Claim Report.

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• Attachment area on the top. Drop there Warranty Claim Report (MS Excel document), or other files required to explain the situation.
• Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
• Details (Description). Explain the situation with details, You can copy Trouble detail from excel form and add the solution.

• Customer Company Name is the name of the customer were the machine is currently located, owner of the machine.
• Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
• Machine Serial, S/N is located on the machine name plate, please always verify if it match witch machine software.
• Machine name plate example:

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Click on form field push CTRL+A to select all, then CTRL+SHIFT+V to paste plain text, Part Numbers / Names / Qty's.

• Push
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• Create to submit the form.

After submitting a form. Communication and possibilities

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• Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
• Check the status and progress of the issue.
• Check the Activity and history of communication.
• Share with Your organization members, for example in case when more than one engineer is involved.
  • Please do not share with Yamaha team members it will not speed up the process.
• Download submitted form as PDF.

Service Portal Access Link: YME Robotics SMT Support

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