Page History

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• Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)
• Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
• Customer Company Name is the name of the customer were the machine is currently located, owner of the machine.

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• Confirmation, Select what kind of data was uploaded. Machine backup usually is required to investigate the problem, logs movies pictures etc.Push Image Removedto

• Push Create to submit the form.

• After submitting a form. Communication and possibilities

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• • Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
  • Check the status and progress of the issue.
  • Check the Activity and history of communication.
  • Share with Your organization members, for example in case when more than one engineer is involved.
    • Please do not share with Yamaha team members it will not speed up the process.
  • Download submitted form as PDF.

• Service Portal Access Link: YME Robotics SMT Support

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