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Jira Chapter 

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• A workshop will be arranged once every 2 to 3 months in which a clear agenda with topics is presented.
  Anyone from Information Systems Division can join when interested and request topics (questions/improvements/adjustments) by the Jira administrator to be added to the workshop agenda.
• Jira changes will be updated in the manuals, if there is any unclarity, reference can be made to the training material. If not found ask Jira administrator to explain.
• Suggestions for improvement/adjustments can be discussed within the teams.
  The scrum masters can ask the Jira administrator to add a PBI (product backlog item) in the Jira Board.
• The Jira administrator will join the Scrum Master chapter on regular basis and can be invited when Jira/Confluence topics are on the agenda of any other meeting as well.

Communication

• Updates can be send in a newletter via e-mail with the higlights of updates and Jira fields changes including a reference to the training material.
• Include Jira/Confluence as topic in the Townhall meeting.
• Planned maintenance will be informed via banner in Jira and the customer portal(s) and in the Jira Maintenance Teams group.
• Jira/Confluence information regarding unexpected situations is sent by email and, if possible, communicated via banner in Jira/Confluence and the Jira customer portal(s).

FAQ

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