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YME Logistics (LOG)
Users can create a new issue issues via the Yamaha Motor Europe support portal, via this portal you can go to theYME Service and Warranty portal to submit a request.
Instructions of the portal forms can be found here: YME Service and Warranty Customer Support Portal GuideLogistics Boards.
The 
button should The button should NOT be used for creation of a SW LOG issue.
LOG Issue types
YME Logistics has all standard Jira Software for Kanban template Issue types active. The issuetype
is activatedactive, bot but is not in use for now.
The relation or also called hierarchy of these standard issue types can be found in the Jira training Basics under Issue types .
LOG Issues overview
LOG specific fields
- Type: Issue type is always set based upon selection in the portal, this can be a Incident or a Service Requestused, see list under LOG Issue types.
- Priority: By default issues are set to Low
- Yamaha Team(s): This field is required available for all issuetypes when creating and closing a (new) issueand it is optionally. This field determines on which board a ticket is visible. You have the following options to choose for this field:
- Target start: Planned start date when the team will start working on the issue. Used in Advanced Roadmap Plans.
- Target end: Planned end date when the team will complete the work on the issue. Used in Advanced Roadmap Plans.
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LOG project contains three active workflows that is used by all teams YME Logistics and has been activated for Incident and Service Request.
Workflow for the Epic
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the issuetypes Epic, Task, Story and
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Sub-task.
Statuses
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Workflow and status for the Epic
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- To do: work has not started (work can always move back to this status);
- In progress: a developer builds & unit tests their own work to meet acceptance criteria (work can always move back to this status);
- Refinement: this status is used when the work is not clear what it should be delivered;
- On Hold: status used if a work is set on hold;
- Done:
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- this field is required and the only option is Done;
- Canceled: No further work will be done on this issue, it is not required anymore or has become obsolete (a pop-up will allow filling the mandatory field Resolution, only option is Canceled).
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Workflow and status for the Task, Story and
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Bug
- Backlog: when work is created, it will come to this status first. From this status you can move the work to the another statuses.
- To do: work has not started (work can always move back to this status);
- In progress: a developer builds & unit tests their own work to meet acceptance criteria (work can always move back to this status);
- Review: a peer reviews any code & functionality;
- Done: this field is required and the only option is Done;
- Canceled: No further work will be done on this issue, it is not required anymore or has become obsolete (a pop-up will allow filling the mandatory field Resolution, only option is canceled).
Workflow and status for the
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Sub-task
- Backlog: when work is created, it will come to this status first. From this status you can move the work to the another statuses.
- To do: work has not started (work can always move back to this status);
- In progress: a developer builds & unit tests their own work to meet acceptance criteria (work can always move back to this status);
- Review: a peer reviews any code & functionality;
- Done: this field is required and the only option is Done;
- Canceled: No further work will be done on this issue, it is not required anymore or has become obsolete (a pop-up will allow filling the mandatory field Resolution, only option is canceled).
Ticket assignment
How to add or change a assignee
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Instructions how to access boards can be found under Jira Training Basics - Boards
The following boards are used by YME LOG:
- YME LOG board
- YME Logistics Analysts
- YME Project Coordinators
- Trade Control and Sustainable Logistics
- Warehouse Operations
Program, Roadmap/Plans
Program
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Overview
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