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Step-by-step guide:
How to fill up and submit Machine Hardware/Software Trouble Report Form to Service Portal. |
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- Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)
- Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc.
- Customer Company Name is the name of the customer were the machine is currently located, owner of the machine.
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- Confirmation, Select what kind of data was uploaded. Machine backup usually is required to investigate the problem, logs movies pictures etc.Push
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- Push Create to submit the form.
- After submitting a form. Communication and possibilities
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