Table of contents

Introduction

This guide is for Yamaha Integrated Distributors and YME P&A employees. It includes a instruction how to submit a request (form) for YME P&A Customer support.

Login into the Yamaha Support Portal is required for submitting our request.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your colleague raise a request via the YME P&A Customer Support Portal or send a e-mail to P&ACustomerSupport@YAMAHA-MOTOR.NL.

The YME P&A Customer Support Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).
Login via the YMEU Yamaha Support portal and click on the YME P&A Customer Support Portal 

YME P&A Customer Support Portal
Click on the relevant customer type to group to find the subject you need an answer to and open the correct request form.

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Request form(s)

Per P&A customer type topic a request form is available.
An explanation of the fields for all request forms can be found below the screenshots. 

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*  = Required field, need to be filled for completing the form.

1. Raise a request on behalf of *
   By default your own name/email address is set, meaning you will be the reporter of the ticket.
   If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.
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2. Summary Subject line *
   Add a summarized title for your request in this field.
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1. Description

   Add your request in the Description field 
   
   
   

2. Attachment 

   Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer.

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3. Requested Participants

   

   Use the Search bar to add participants/ stakeholders.
   Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
   
   

4. P&A Customer Inquiry Form(s) *

   Per customer type topic a Inquiry form is included.

   Select the subject and Once you have the correct form open for the topic you need, provide the requested information.Image Removed

   
   

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1. Create / Cancel
   After filling in the form use the    or   button
   To submit your request select the Create button
   To cancel your request select the Cancel button, the form will not be saved.
   
   

2. After Pressing the Create button. The ticket will be created and a screen will pop up with all summarized details of your ticket.
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3. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.