Introduction

This document describes how a robotjob (change) request can be created.

A Robotjob A Robojob Ticket can be created via the following two options

• Automated: Out of an existing SD ticket (preferred)
• Manually: Via the Create button, via this way a ticket can directly be created for a RobotJob Change.
  (Only to be used if there is no ticket from where you need to record a robotjob change)

New Robotjob request out of an existing ticket

1. Open the ticket in the Yamaha Applications Support Desk
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2. Select Workflow , then select Req Robotjob change
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3. It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter + assignee prefilled.
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   SD ticket status is updated to Pending linked Ticket Execution
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4. Jump to the Robotjob ticket which can be found under Issue Links - Is implemented by section
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5. Complete the text in the Description area 
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6. Make sure correct Solution group is set: 
   Business Applications (ITS Support) or Logistics Applications
   
   
7. Make sure correct Yamaha Team is set
   
   
8. Select correct Application- Module
   If module cannot be specified for SYS200/YLS this can be left blank
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9. Press Req. SQL or RobotJob approval
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10. Add a comment if needed, and press Req. SQL or Robotjob approval
    If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
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11. The original ticket is updated to status: Awaiting RobotJob approval.
    This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
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12. Approver will see the approval request via filter on dashboard:
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    1. The approver should select Approve Robot Job  if approved
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       1. If Retrospective approval has been requested the flag will be set:
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    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
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13. 1. For Normal approval the ticket changes to status Awaiting Execution
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       Automatically the following comment is added:
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    2. For Retrospective approval the ticket will automatically closed and Step 14 and 15 will be skipped
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       Automatically the following comment is added including the approvers name:
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14. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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    2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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15.  When done, close the ticket via the Resolve button, select resolution Done- Robotjob changes  and then Resolve
    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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16. Automatically the original (source) ticket is updated to status in Progress , via Issue links it is visible that the linked ticket is closed.Image Added

New Robotjob ticket via Create button (non-preferred)

1. Via  Create button, select Issue Type RobotJob Change
   Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.
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1. A new screen will be opened where you can enter the ticket details:
   1. Add text to the Summary, Description fields
   2. Select Solution group: Business Applications (ITS Support) or Logistics support
   3. Select Application Module:  
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   4. Select correct Team Yamaha
   5. If available include screenshots/attachments to the ticket
   6. Press Create button
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2. The requester will receive a notification per mail with the ticket number or check the Queue for open tickets.
   Open the newly created for Type Robot Job Change ticket 
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3. Allocate the ticket to yourself
   
   1. Click on the Allocate button
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   2. select Assign to me
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      b. Click on the  Allocate button in the Allocate screen
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4. Click on Start Progress
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5. Complete the text in the Description area. Describe manually the change required for the RobotJob. There is no template text available when creating a ticket manually.
   Below text can be  used to copy-paste it in the description field. 
   
   

   ACTION:
   Change, Create, Remove, Hold, Release (choose the correct action) 

   Environment / Distributor (P=Process, N=No change)
   YBE : N YCZ : N YDE : N YES : N YFI : N YFR : N
   YHU : N YIT : N YLU : N YMA : N YME : N YNL : N
   YPL : N YPT : N YSC : N YSK : N YTR : N YUK : N

   JOB NAME:
   What should be the job name, which jobname does it concern?

   PROGRAM to be called:

   DEPENDENCIES:
   Indicate possible dependencies and inform how to mitigate them

   TIMING:
   Select the correct timing (SOD, EOD, EOM, SOM, special runtimes etc)
   
   

6. Press Req. SQL or RobotJob approval
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7. Add a comment if needed, and press Req. SQL or Robotjob approval
   If a Robotjob change has already been applied then Retrospective approval? flag Yes need to be selected. Else this can be left empty. 
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8. The original ticket is updated to status:
9. Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/  or select Raise a request in the servicedesk menu. 
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10. Select   I have a question  (Service request) or I have an issue/problem (Incident)
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12. Select Workflow , then select Create Robojob Approval
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 A new sereen will be opened, complete the text in the description area 
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13. The ticket is updated to status: Awaiting RoboJob approval.
    It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
14. Jump to the robojob ticket, complete the text with the request  
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15. Press Req. SQL or RoboJob approval
    Image RemovedAwaiting RobotJob approval.
    This invokes an approval request which is similar as an SQL approval (same project management board). , ticket status will be changed to Awaiting manager approval
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16. Approver will see the approval request via filter on dashboard:
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    1. The approver should select
    : Approve RoboJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl^{Image Removed} having subject starting with [RBTJ]Image Removed
17. AS400 support reports back the results manually in the ticket by  leaving a comment.
18. 1. Approve Robot Job  if approved
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       1. If Retrospective approval has been requested the flag will be set:
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    2. If not approved, the approver adds a comment to the ticket, selects Workflow and Back in Progress
       Assignee repeats from step 5 or closes the issue with resolution Canceled.
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19. 1. For Normal approval the ticket changes to status Awaiting Execution
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       Automatically the following comment is added:
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    2. For Retrospective approval the ticket will automatically closed and Step 12 and 13 will be skipped
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       Automatically the following comment is added including the approvers name:
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20. Ticket will appear in filter results
    1. For Ympact: on Infra AS400 dashboard: Infra Robotjob Change requests waiting for execution
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    2. for YLS/SYS2000 on Project management Logistics dashboard: Logistics Applications Robotjob Change requests waiting for execution
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21.  When done, AS400 support  will close the ticket via the Resolve button, select resulutionresolution Done- Robojob changes  
    
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23. Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.
24. Robotjob changes  and then Resolve
    For Ympact this is done by INFRA AS-400 support for Logistics applications support is is done by the person who has completed the RobotJob Change request.
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