Page History

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• Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)

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• Outline of query, subject. Write there short abstract, topic name related to the question, suggestion or other case. 

• Customer Company Name is the name of the customer were the machine is currently located, owner of the machine.
• Country, Select customer location - country.
• Area Machine Related, Chose when query is related to the Machine Software or Hardware.
• Area External Systems, Chose when query is related to the Offline Software/Programming or to External Hardware/External Units
• Other Area, Select and type the area of Your query.

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• Confirmation, Select what kind of data was uploaded.

• Push
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• Create to submit the form.

After submitting a form. Communication and possibilities

After form was created/ submitted You can:

• Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
• Check the status and progress of the issue.
• Check the Activity and history of communication.
• Share with Your organization members, for example in case when more than one engineer is involved.
  • Please do not share with Yamaha team members it will not speed up the process.
• Download submitted form as PDF.

Service Portal Access Link: YME Robotics SMT Support

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