Page History

• Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)

...

• Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
• Customer Company Name is the name of the customer were the machine is currently located, owner of the machine.
• Visible Damage - Not possible to use, Select in case when there is visible hard damage and machine should be not used. Frame, axis damage, etc.
• Visible Damage - Can be used, Select in case of visible damage, light or hard, but not affecting machine operation and safety. Cover, accessories damage. etc.
• Visible Damage - Not Sure, Select in case of visible damage, light or hard. Operation investigation required. Parts replacement required.
• No Visible Damage - Not Sure, Select if drop sensors was activated, but You can't see any visible damage. Investigation required.

...

• Confirmation, Select what kind of data was uploaded. Always take a photo of the box including shock sensors and machine serial numberPush Image Removedto

• Push Create to submit the form.

After submitting a form. Communication and possibilities

...