Table of contents

Introduction

This guide is for Yamaha Integrated Distributors and YME Service and Warranty employees. It includes a instruction how to submit a request (form) for YME Service and Warranty.

Login into the Yamaha Support Portal is required for submitting our request.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your colleague raise a request via the Request a new Jira customer account. 

The YME Service and Warranty  Customer Support Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).
Login via the YMEU Yamaha Support portal and click on the YME Service and Warranty Customer Support Portal 
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YME Service and Warranty Customer Support Portal 
Click on the relevant category to open the request forms and select the applicable request form.

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Request form(s)

Per Service and Warranty category a request form is available.
An explanation of the fields for all request forms can be found below the screenshots. 

Example forms:
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If you are not able to find the topic where your request is about use the general option:
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*  = Required field, need to be filled for completing the form.

1. Raise a request on behalf of *
   By default your own name/email address is set, meaning you will be the reporter of the ticket.
   If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.
   
   
   

2. Summary *
   Add a summarized title for your request in this field.
   
   

3. Description (Problem description)

   Add your request in the Description field 
   
   
   

4. Attachment 

   Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer/device.

   

5. Requested Participants

   

   Use the Search bar to add participants/ stakeholders.
   Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
   
   

6. Service and Warranty Form *

   Per category a request form is included and for some request types additional information is requested.

   Please provide the requested information in the fields. This will help the support team to prevent delay in your request and sending a response for any missing information.
   
   Examples:
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   Some forms have the following sentence included. Click on the link and download the file on your device. Fill the document and attach it to the ticket, see above instructions under 4. Attachment

   
   
   

7. Create / Cancel
   After filling in the form use the    or   button
   
   To submit your request select the Create button
   To cancel your request select the Cancel button, the form will not be saved.
   
   

8. After Pressing the Create button. The ticket will be created and a screen will pop up with all summarized details of your ticket.
   Example:
   
   
   
9. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.