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Table of contents

Introduction

Welcome to the Yamaha Support Portal Guide of Yamaha Motor Europe N.V.

Jira Support Portal
Raise a request to ask support from:

Confluence Documentation Portal
Documentation portal for sharing knowledge like user manuals and instructions and contact information via a central location.


Bookmark the above links in your browser for easy access.

Login

Jira Support Portal and Confluence Documentation Portal

             


Login credentials

If you are logging into Jira (customer portal for the first time or if you are not able to login , please read and follow below procedures.)

  • Yamaha YME (external) employees, Yamaha integrated branches, warehouses employees and Yamaha consultants with a Yamaha account starting with YM: 
    Same credentials as Windows login can be used (logging into your computer).     If you cannot login password reset can be done via Windows. Use CTRL + ALT+ DEL and select 'Change a password'.

  • All other customers including consultants:  Your Username is equal to your email address.
    Request a (new) password can only be done via Jira use:  ‘Can’t access your account'  or 'Forgot your password?' button below the credential fields.
    A e-mail will be send with a password reset link.


Login support

  • Message: Sorry, your username and password are incorrect - please try again

    1. If you use password storage from your browser an old password can be stored it can help to refresh your browser cache ( https://www.refreshyourcache.com/en/home/) and to manually re-enter your credentials.
    2. If refreshing browser cache is not working your password needs to be changed/reset. 

  • Message: This user account is managed in an external User Directory and Jira is not able to update your password.

    This message will be displayed when ' Can’t access your account button‘  has being used by Yamaha YME (external) employees, Yamaha integrated branches, warehouses employees and Yamaha consultants with a Yamaha account starting with YM.
    Reset of your password can only be done in Windows.


  • Message: Sorry, your userid is required to answer a CAPTCHA question correctly  or Sorry, you are required to answer a CAPTCHA question correctly.

    This message will displayed when multiple times the wrong credentials have been entered, your account is locked.
    CAPTCHA lock can only be reset by an administrator, please reach out to Infra Servicedesk or Business Applications for support.

Contact details support 

In case the above procedures didn't work out please contact the Infra Servicedesk: Telephone+31(0)20-6546141 or send a mail to YME_B2B Applications b2bapps@yamaha-motor.eu.
If requesting support via e-mail please include a screenshot of the login screen and message and include your Username in the message.


Jira Support Portal

Click on the tiles to select 

Portal usage detailed instructions for the JIRA and Confluence Supportdesk


Click on the page links to view more detailed instructions for the usage of the support tools:

Kind regards,

Information Systems support teams

YAMAHA MOTOR EUROPE N.V.
Koolhovenlaan 101
1119 NC Schiphol-Rijk
The Netherlands



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