Table of contents

Introduction

This guide is for Yamaha Motor Europe N.V. Sucursal en España .  It includes a instruction how to submit a request (form) for YMES.

Login into the Yamaha Support Portal is required for submitting our request.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your colleague raise a request via the YMES Support Portal - Request a new account Form. 

The YMES Customer Support Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).
Login via the YMEU Yamaha Support portal and click on the YMES Support Portal  

 YMES Support Portal
Click on the relevant department and then on the customer type to open the request form.

Request form(s)

Per department different request forms are available.
An explanation of the fields for all request forms can be found below the screenshots. 

*  = Required field, need to be filled for completing the form.

1. Raise a request on behalf of *
   By default your own name/email address is set, meaning you will be the reporter of the ticket.
   If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.
   
   
   

2. Summary *
   Add a summarized title for your request in this field.
   
   
   

3. Dealer
   Enter the dealer number where this request is about.
   
   
   

4. Description
   Add your request in the Description field 

   
   
   

5. Attachment
   Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer.

   
   
   

6. Requested Participants
   Use the Search bar to add participants/ stakeholders.
   Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
   

   

   
   

7. Create / Cancel
   After filling in the form use the    or   button
   To submit your request select the Create button
   To cancel your request select the Cancel button, the form will not be saved.
   
   

8. After Pressing the Create  button. The ticket will be created and a screen will pop up with all summarized details of your ticket.
   
   
   
9. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.