Introduction

This document describes how are robotjob (change) request can be created.

A Robojob Ticket can be created via the following two options

Via Create button, via this way a ticket can directly be created for a RobotJob Change
Via Customer portal requesting a new ticket for one of the below options or for a existing Servicedesk ticket.
- Question (Service request)
- Issue/problem (Incident)

New Robojob ticket via Create button

Note: This option is only available for users who are member of licensed group: YMEUACJiraServiceDeskUsers.

Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/ or select Raise a request in the servicedesk menu.
For requesting a RoboJob change in a existing ticket Step 1 and 2 can be skipped.
Select I have a question (Service request) or I have an issue/problem (Incident)
Select Workflow , then select Create Robojob Approval
A new screen will be opened, to open a new ticket. Complete the text in the description area
The ticket is updated to status: Awaiting RoboJob approval.
It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
Jump to the robojob ticket, complete the text with the request
Press Req. SQL or RoboJob approval
This invokes an approval request which is similar as an SQL approval, ticket status will be changed to Awaiting manager approval
The approver should select: Approve RoboJob change to M42 The approval will be send to m42_AS400@yamaha-motor.nl having subject starting with [RBTJ]
AS400 support reports back the results manually in the ticket by leaving a comment.
AS400 support will close the ticket via the Resolve button, select resolution Done- Robojob changes
Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.