Via the Jira Customer portal support can be requested for Jira, Confluence and Bitbucket and Trello.
Select Infra Servicedesk and then the relevant application-module.

Instructions how to use the portal can be found under:  Yamaha Support Portal Guide


  • All Yamaha employees need access to the Jira Customer portal and the Confluence Knowledge base: User Manuals (Public).
    With onboarding access is automatically arranged via Active directory by YME Servicedesk.
  • For non-Yamaha employees a customer account in Jira internal directory is created by a Jira (Project) Administrator.
  • For consultants working for Yamaha using a Yamaha laptop access is arranged via Active directory by YME Servicedesk after approval from a Jira (Project) Administrator.


  • Access as a licensed user is only granted after approval from a Jira administrator and can be requested through the onboarding process form. See for procedure: Onboarding process
    For non Yamaha employees that will not work longer than 3 months for Yamaha the following form can be used: Onboarding request new (external) employee
    For existing users a  Jira/Confluence/Bitbucket Licensed account can be requests via the Jira support portal form Application Access request
    For non-Yamaha employees a Yamaha manager/team lead should always be included as requested participant.

If you encounter login issues in Jira, Confluence or Bitbucket please call YME Servicedesk: Telephone+31(0)20-6546141;

YME Jira Administrators:

Bianca van der Meer
Howard Nedd


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