Table of contents

Introduction

For raising a request login into the Yamaha Support Portal is required.  Login instructions can be found in the Yamaha Support Portal Guide.
The YME P&A Customer Support Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).

YMEU Yamaha Support portal link to access YME P&A Customer Support Portal

YME P&A Customer Support Portal
Click on the relevant customer type to open the form.

Request form(s)

 

An explanation of the fields for all request forms can be found below. 
*  = required field

1. Raise a request on behalf of *
   By default your own name/e-mailaddress is set, meaning you will be the reporter of the ticket.
   If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.
   
   
2. Summary *
   Add a summarized title for your request in this field.
   
   
   
3. Description
   Add your request in the Description field
   
   
4. Attachment 
   Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer.
   
   
   
5. Requested Participants
   
   Use the Search bar to add participants/ stakeholders.
   Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
   
   
   
6. P&A Customer Inquiry Form (Required)