Table of contents

Introduction

For raising a request login into the Yamaha Support Portal is required.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your colleague raise a request via the YME P&A Customer Support Portal or send a e-mail to P&ACustomerSupport@YAMAHA-MOTOR.NL.

The YME P&A Customer Support Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).
Login via the YMEU Yamaha Support portal and click on the YME P&A Customer Support Portal 

YME P&A Customer Support Portal
Click on the relevant customer type to open the request form.


Request form(s)

An explanation of the fields for all request forms can be found below the screenshots. 
*  = Required field
 


  1. Raise a request on behalf of *
    By default your own name/email address is set, meaning you will be the reporter of the ticket.
    If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.

  2. Summary *
    Add a summarized title for your request in this field.


  3. Description
    Add your request in the Description field 

  4. Attachment 
    Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer.


  5. Requested Participants

    Use the Search bar to add participants/ stakeholders.
    Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.


  6. P&A Customer Inquiry Form *
    Per customer type a Inquiry form is included.
    Select the subject and provide the requested information.



  7. Create / Cancel
    After filling in the form use the    or   button
    To submit your request select the Create button
    To cancel your request select the Cancel button, the form will not be saved.