Table of Contents


Introduction 

This guide is for everyone who needs to submit a request for YME Information Systems (IT).  It includes a instruction how to submit a request (ticket) for YME Information Systems.

Information Systems Division is separated into 5 departments:


Login into the Yamaha Support Portal is required for submitting your request.  Login instructions can be found in the Yamaha Support Portal Guide.
Need a new account? Let your manager raise a request via the YME Information Systems Portal or by calling the Infra Servicedesk: Telephone+31(0)20-6546141 or sending an email to YME_B2B Applications b2bapps@yamaha-motor.eu.


The YME Information Systems Portal can be accessed via the YMEU Yamaha Support portal, or via a direct link to the request form(s).

Login via the YMEU Yamaha Support portal and click on the YME Information Systems Portal


Automatically YME IT Support option is opened.


YME Information Systems Portal has 3 categories:

YME IT Support: All Application support request: Click on the relevant department to open the request form. Instructions can be read further down below this page.
Login and Accounts: New employee Onboarding requests for external contracts. Only to be used by Yamaha managers or team leads. See instructions: Onboarding process
                                    Admin Account request from Only to be used by Yamaha managers or team leads. See Instructions: Onboarding process- Admin Account request
                                    Application Access request. See instructions: Creating an Application Access request
YME E-commerce Support: All E-commerce related requests. Instructions can be found under: YME E-Commerce Support Portal Guide


Request form(s)

Per Information Systems (sub)department a request form is available.

NOTE: If you do not know with which application you encounter a problem, please select Infra Servicedesk.

a. Infra Servicedesk
Infra structure related issues (Computer, Printer, Phones, Headsets, Windows, Microsoft/Office 365 issues, login issues, account requests etc.).
b. Business Analytics
Application issues concerning Cognos, Cube, TM1.
c. Business Applications
Application issues concerning YMPACT, YAMS, YMPULSE, YMPULSE-D, Ympulse-L , Infonet, Jira, Confluence, Bitbucket.
d. Consumer Applications
Application issues for Salesforce, INRIVER (PIM) , CRM, ACS, AEM , Media Website, Racing Website, etc..
e. Logistics Applications
Application issues for SYS2000, YLS, Witron.


An explanation of the fields for all request forms can be found further down below.


Screenshot: Example Request forms for Infra Servicedesk and Business Applications
 

 

  1. Raise a request on behalf of *

    By default your own name/email address is set, meaning you will be the reporter of the ticket.
    If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.



  2. Summary *
    Add a summarized title for your request in this field.


  3. Application-Module *

     If you know the application you are working with, you can help speeding up identifying an issue by already indicating which module/program is involved.
    Via a drop down list you can select the Application in the first field.     The second field is used to determine the specific  program/module/process of the application involved.

    For each department a suggestion is given if you are not sure what to choose in the Application-module field.
    If you have chosen the wrong department please use the  button to return to the home screen of the Jira Supportdesk Portal.


    Overview supported applications-module sorted by department

    Infra servicedesk

    Business Analytics (BI)

    Business Applications

    Consumer Applications

    Logistics Applications

    Telephone/Video Communication

    • InTune
    • Microsoft Teams - External Share request (form)
    • Microsoft Teams - Issues
    • Microsoft Teams - Meeting Recording Request (form)
    • Microsoft Teams - New team request (form)
    • Mobile Phone - Issues
    • Mobile Phone - New request (only for HR)
    • VOIP

    Jenkins

    • Authorization request
    		My Garage
    Security (Spam/Phishing)

    Invoice reporting 

    • YMHU/digital
    • YMPL/Saft-JPK-fa
    		Media Portal
    Printer 
    • Datamax
    • Printer Queue
    • Ricoh (Follow-Me)
    • Toshiba
    • Zebra

    		InfonetINRIVER (PIM)

    Office 365 

    • Outlook
    • Excel
    • Word
    • Powerpoint
    • Access

    EXT-Warranty 

    • WAKAM/MC
    • WAKAM/Marine
    		ELVISDAM
    Network

    e-invoicing 

    • YMDE/EDICOM
    • YMDK/EDICOM
    • YMIT/Zucchetti
    • YMPT/EDICOM
    • YMNO/EDICOM
    • YMFI/EDICOM
    • YMSC/EDICOM
    		CT ( E-commerce)
    Kofax
    		DRM MS Dynamics

    CAMPAIGNS 

    • NIKEN
    • R1M
    • Tenere700

    HFM

    DMS-Interfacing

    • DMS
    • apigw

    Amazon Web services (AWS)

    		YLS
    Hardware (Infra) - Monitor/mouse, Laptop etc)

    Confluence

    • Access/Authorization

    Adobe Experience Manager (AEM)

    		Witron L4

    Citrix

    • Printer
    • Software
    		TM1 (Planning)COM

    Adobe Campaign Manager (CM)

    		SYS2000

    Account management (Infra) 

    • Administrator - Account lock
    • AS400/YMPACT/YAMS - Account lock
    • FASTWEB account (YMC)
    • New Administrator Account (form)
    • New User Account (form)
    • New YAMNET Account (form)
    • Office 365 (Access) - Account lock
    • OnBase - Account lock
    • SYS2000 - Account lock
    • User ID Expire (form)
    • Windows/Citrix (AD) - Account lock
    • Windows/Citrix (AD) - User and Role account related issues
    • YLS - Account lock

    BI (Business Intelligence)

    • Access/Authorization
    • Cognos Report
    • Cubes
    • Dashboard
    • Data Warehouse (DWH)
    • Operational Data Store (ODS)
    		BitbucketAdobe ACSLYON L4


    Jira

    • Access/Authorization
    • AD plug-in
    • BigPicture plug-in
    • EazyBI plug-in
    • Jira Project Module
    • Servicedesk Module
    • Timesheet plug-in
    		My Ride


    		License Plate Registration
    • YMES/e-ITV
    • YMNL/VWE
    • YMNL/RDW
    • YMFI/Trafi
    • YMFR/SIV
    		R1M


    		MKT (regstat)Salesforce CRM


    		SAP

    SDL 

    • Tridion
    • TMS



    VAT Reporting

    • YMPL/saft-JPK
    • YMES/AEAT




    		WISE



    		YAMCOM (interface)



    		Ympact



    		Ympulse 



    		Ympulse-D (non-integrated distributors)



    		Ympulse- L (non-integrated distributors)



    		Ynsight



    		YPEC ( supported by YME-Service first)



    		YPIR


    Example: YMPACT
    Select Application Ympact in the first Application-Module field.
    Select the program in the second field.



    Note: You can type the name of the program to search through the list.



    Select the option from the drop down list.


  4. Device ID
    (only applicable for Infra Servicedesk form)

    Add the Device ID that is involved/affected by this request.
    Example  YME02345 (laptop, headphone),  WHAMTC14 (Thin Client)  


  5. Description

    Add your full request in the Description field 
    Please provide a detailed description of your issue in this field.
    Provide as much information as possible that can be relevant for troubleshooting your issue, including your username, order number, customer number, screenshots etc.



  6. Impact
    Select the appropriate option to indicate how many users are affected by this issue. 
    By default Impact is set to Single user.




  7. YME Division
    Multi select list to indicate the YME Division(s) that is involved or affected by this request.
    By default this field is empty.
    Contacts from a YME Division can be added via the Requested participant field.




  8. End date
    By default the end date is set to today, but it will automatically be changed to 31/Dec/2039 after the ticket is submitted.
    For urgent issues please set the end date to tomorrow  and call Infra Servicedesk after submitting the ticket Telephone+31(0)20-6546141.



  9. Attachment 

    Add an attachment by simply drag and drop or copy/paste a file or screenshot into the request or use the browse functionality to select a file on your computer.



  10. Requested Participants

    Use the Search bar to add participants/ stakeholders.
    Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
    For Yamaha users your manager will be informed automatically after creation of the ticket. (J-SOX requirement).
    If you use a generic account you may need to share it manually with your manager.

  11. Create / Cancel
    To submit your request select the button
    To cancel your request select the button, the form will not be saved.

  12. After Pressing the Create button. The ticket will be created and a pop-up will appear with all summarized details of your ticket.



  13. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.