Application logs can be very helpful for our support team to review when troubleshooting a question or issue that you may be experiencing. This article covers how to create one and how to send to support.
For Atlassian applications, the easiest way to generate logs is by using the built-in 'Support Tools' to create a ZIP. You can then send the ZIP to support partner(s) for help with troubleshooting.
Make sure you have the "limit file sizes" checkbox unchecked when generating the support ZIP. |
Troubleshooting and support tools can be found in your application's administration console. You'll need to be logged in as an Administrator to use it.
Note on older versions
If you see Atlassian Support Tools in your admin console, you're running an older version of the Support Tools plugin and some functionality may not be available.
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