THIS PAGE IS UNDER CONSTRUCTION |
As discussed with Patrick a new functionality in Jira SD project has been created for B2C.
If a SD ticket is in progress a linked B2C-Incident ticket can now be created via Workflow-Create B2C-Incident button.
This means that CAB can now be skipped for Incidents/Bugs.
This option is only available for Consumer Applications team, not for Epam.
With this option many fields will be copied, like previously was done for CAB.
See below fields that will be copied/set:
Unfortunately it is not possible to copy all comments, but last comment and the comment entered in the comment screen that pops up if this transition is used will both be copied to the new B2C incident.