Step-by-step guide: How to fill up and submit warranty claim report to Service Portal.

• Download the Warranty Claim Report.
  • Warranty_Claim_Report_v1.012.xlsx.zip

• Fill up the Warranty Claim Report (MS Excel document), sheet: Trouble Report.  

• • Customer Name and Your Company name ( same in case when You are the customer ).
  • Machine Information Details, like Machine Type(Model) , machine Serial Number are mandatory
  • Sometimes is impossible to obtain software version information, system version and counter/hour meter- machine not booting.

• • When?  We asking when error/ problem happened,( during Power On, Initialize, Servo On, during origin etc.. ) Please use checkbox to mark.
  • Frequency. We asking how often error/ problem happened. Please use checkboxes or type details manually.
  • Which?  We asking for location, part , area of the machine. Software or Hardware. Please use checkboxes, or type details manually.

• • Where? We asking for detailed location is divided by sections HEAD, ELECTRICAL, CONVEYOR etc.. Use checkbox or type by hand details.
  • What? We asking what happened, what is broken, wear out, machine is maybe loud, some noise from marked in Where position area,
  • Error No. Very important. There are few types Ea, Es, Internal, Select type and write the number.
  • Machine condition. We asking if machine is down or can produce/ operate with for example :skipped head or camera etc..

• • Trouble Detail. Write everything what You know, all details about the issue.
  • What actions have been taken? We require information what steps You performed already to recover from error situation.
  • How did you confirm? explain the confirmation method, measured values, replaced with different functional parts etc.
  • Checkbox is to mark if You cleaned something connectors, bords etc.. Replaced with new part, Confirmation after part replacement.

• • Close /Open ?  We want to know if the case is already closed after part replacement. Or open and You waiting for spare parts /support etc.
  • Requested Parts. Please type there defective parts for warranty replacement. Part Number/Part Name/ Qty required.
  • Get or Attached info ?  Select if diagnostic files was attached. System backup, Logs, Pictures, movies etc.. Backup is very important for fault analyze.
  • Two last checkboxes. Mark in case when You uploaded above data( backups etc..) to The Yamaha service portal.

• Paste pictures to the Warranty Claim Report (MS Excel document), sheet: Picture

• Save and submit Warranty Claim Report to the Service Portal.
  • Portal link: YME Robotics SMT Support

• UNDER CONSTRUCTION !!!!! not finished  content check required, spell check required

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