Step-by-step guide: How to fill up and submit Machine Damage During Transportation to Service Portal.

• Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)

• Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
• Customer Name is the name of the customer were the machine is currently located, owner of the machine.
• Visible Damage - Not possible to use, Select in case when there is visible hard damage and machine should be not used. Frame, axis damage, etc.
• Visible Damage - Can be used, Select in case of visible damage, light or hard, but not affecting machine operation and safety. Cover, accessories damage. etc.
• Visible Damage - Not Sure, Select in case of visible damage, light or hard. Operation investigation required. Parts replacement required.
• No Visible Damage - Not Sure, Select if drop sensors was activated, but You can't see any visible damage. Investigation required.

• Shock sensor. When is activated collect pictures with machine serial number and claim to the insurance company.

• Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
• Machine Serial, S/N is located on the machine name plate.
• Machine name plate example:

• When was noticed: Date and Time Type correct date and time when the transport damage occurred.

• Details, Describe, explain the damage. Put there as many information as You know.

• Confirmation, Select what kind of data was uploaded. Always take a photo of the box including shock sensors and machine serial number
• Push to submit the form.

After submitting a form. Communication and possibilities

After form was created/ submitted You can:

• Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
• Check the status and progress of the issue.
• Check the Activity and history of communication.
• Share with Your organization members, for example in case when more than one engineer is involved.
  • Please do not share with Yamaha team members it will not speed up the process.
• Download submitted form as PDF.

Service Portal Access Link: YME Robotics SMT Support

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.