Table of contents

Introduction

This guide is for YME Robotics Service Engineers. It includes a instruction how to submit a request (form) for Robotics SMT support.

Login into the Yamaha Support Portal is required for submitting our request.  
Login instructions can be found in the Yamaha Support Portal Guide.

The YME Robotics SMT Support Portal can be accessed via the YMEU Yamaha Support portal /  YME Robotics SMT Support Portal.

Portal instructions can be found on the following page: YME Robotics SMT Service Support Portal Guide.

YME Robotics SMT Support Portal

Click on the relevant group to find the subject you need an answer to and open the correct request form.

Request form(s)

Per topic a request form is available.
Below you can find a link to the request form guides and some general instructions.

Link to Request forms guides

A explanation how to fill the specific request forms can be found on the following pages:

General instructions Request forms

• Required fields
  When a field is marked with an Asterix *   then it is required to be filled else the form cannot be submitted. 
  
  
  
• Raise a request on behalf of *
  By default your own name/email address is set, meaning you will be the reporter of the ticket.
  If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name-
  -of your colleague and select your colleagues name/ email address.
• This option is only available for Project admins or Super Users.
  
  
  

• Attachment
  Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality-
  -to select a file on your computer.
  
  
  

• Requested Participants

  

  Use the Search bar to add participants/ stakeholders.
  Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own -
  -portal settings.
  
  

• Create / Cancel
  After filling in the form use the Create or Cancel  button
  To submit your request select the Create button
  To cancel your request select the Cancel button, the form will not be saved.
  
  

• After Pressing the Create  button. The ticket will be created and a screen will pop up with all summarized details of your ticket.
  
  
  
  An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.