Mentions (often known as @mentions) are a useful way of drawing someone's attention to a page or comment, or assigning a task to them.
When you mention a user, they'll receive a notification by email and in their workbox; if you mention them in a task, the task is assigned to them and appears in their tasks list.
Only licensed users are able to use mentions.
If you want to inform someone about an issue, but don’t feel like they need ongoing notifications, @mentions are a perfect solution.
You could also reassign a ticket to a colleague for consultation, but that’s a fairly heavyweight operation to just ask a question.
By using @mentions, you can quickly direct conversation in comments to get needed feedback and keep you moving forward.
That way the issue always stays assigned to you and on your radar.
The following users can being mentioned in Jira:
Participants of a ticket which are only Jira Servicedesk portal customers cannot being mentioned, unless they have left a comment in the ticket, then they will become a commenter on the ticket.
Following filter can being used in your dashboard to display all unresolved tickets of the last 7 days where you have being mentioned in.
Licensed Users in Confluence can being mentioned when they are having read/write or write authorization.
Do not use a mention on a Confluence page for creation of documents because expired, removed or inactive users do not remain visible. So always mention full names.
Following group is only having read access and cannot being mentioned in a page.
For Jira you can mention someone by using autocomplete.
There are two ways to mention someone in Confluence: using autocomplete, or via the Insert menu in the editor toolbar.
Below both mention ways are explained:
To mention someone using autocomplete, type '@' in the editor then start typing their name. Choose the person you want to mention from the list of suggestions.
Jira/Confluence will suggest people you've mentioned previously (after yourself, of course).
It then continues to suggest matches as you type. If you've not mentioned the person recently, we'll also include information about whether they've commented or contributed to the current page, to help you find the right person, fast.
If you'd rather use the Insert menu, choose Insert > User Mention then search for and select the user you want to mention.
| You may also want to use visual panels to communicate related information, tips or things users need to be aware of. |
For more information about mentions see https://confluence.atlassian.com/doc/mentions-251725350.html
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