A Robojob Ticket can be created via the following two options
a. Via  Create button, select Issue Type RobotJob Change
Note: This option is only available for users who are member of licensed group:  YMEUACJiraServiceDeskUsers.


  1. Create a new ticket via the Customer portal Go directly to URL: https://support.yamnet.com/servicedesk/customer/portal/  or select Raise a request in the servicedesk menu. 
     
  2. Select   I have a question  (Service request) or I have an issue/problem (Incident)
  4. Select Workflow , then select Create Robojob Approval
  5.  A new sereen will be opened, complete the text in the description area 


    AA e  A
  6. The ticket is updated to status: Awaiting RoboJob approval.
    It immediately creates a LINKED (implemented by) new ticket until status In Progress + the reporter and assignee prefilled.
  7. Jump to the robojob ticket, complete the text with the request  
  8. Press Req. SQL or RoboJob approval
  9. This invokes an approval request which is similar as an SQL approval (same project management board). 
  10. The approver should select: Approve RoboJob change to M42  The approval will be send to m42_AS400@yamaha-motor.nl having subject starting with [RBTJ]
  11. AS400 support reports back the results manually in the ticket by  leaving a comment.
  12. AS400 support  will close the ticket via the Resolve button, select resulution Done- Robojob changes  

  14. Automatically the original (source) ticket is updated to status in progress + commented that the robojob has been done.