This guide describes troubleshooting options for notifications that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.
Configuration of outgoing and incoming mail log is done under:
System > System support> Logging and profiling
https://support.yamnet.com/secure/admin/ViewLogging.jspa
Jira administration: System > Admin Helper > Notification helper
https://support.yamnet.com/secure/admin/NotificationHelperAdmin.jspa
Jira Administration: System> Mail Queue
https://support.yamnet.com/secure/admin/MailQueueAdmin!default.jspa?page=
This page shows you the current Jira internal event queue, whose events may trigger notification emails.
Error Queue
This page shows a list of mails that have persistently failed to send.
Mail Log: Jira Administration: Applications > Email Requests
https://support.yamnet.com/secure/admin/SDMailInfo.jspa
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