Jira is an issue management platform that allows teams to easily manage their issues throughout their entire lifecycle.
It is highly customizable and can be tailored to fit any workflow you need. It is primarily used in software development as a way to manage and track development efforts but is is as well used for project management.
Instructions can be found under: How-to articles Jira
Click on the following link to go to Contact details for support Jira, Confluence and Bitbucket