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Step-by-step guide: How to fill up and submit Question/Suggestion/Other Form to Service Portal.

     

  • Fill up the online form: Question/Suggestion/Other Form


    • Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)


    • Outline of query, subject. Write there short abstract, topic name related to the question, suggestion or other case. 


 

    • Customer Name is the name of the customer were the machine is currently located, owner of the machine.
    • Country, Select customer location - country.
    • Area Machine Related, Chose when query is related to the Machine Software or Hardware.
    • Area External Systems, Chose when query is related to the Offline Software/Programming or to External Hardware/External Units
    • Other Area, Select and type the area of Your query.


    • Machine Software, Select when the query is related to the machine internal application software or operating system. 
    • Machine Hardware, Select when the query is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
    • Offline Software/Programming, Select when the query is related to programing or YSUP-PG/M-Tool/S-Tool, YSUP-MI, YFacT etc.
    • External Hardware/External Units, Select for all queries related to FES/ATS/FEEDERS. All external units electrical or mechanical.


    • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
    • Machine Software, Type the exact version of the machine application software.


    • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
    • Machine Serial, S/N is located on the machine name plate. example(Y00000)


    • Software Name, type there name of the software, Correct software names can be found on the Yamaha service web Software Version Information
    • Software Version, type there software release number.
      • Example of Name: YSUP-MI     Example of Version: V5.16STD R2.000 


    • Unit Name, type there name of the unit for example FES, cATS10R, sATS15R, sATS30, sATS30R, FEEDER 8mm, setup station, etc..
    • Unit Serial, type there serial number of the unit, can be found on the unit name plate or on the label in case of feeders or trolley.


    • Details, Describe, explain all details about Your query.

    • Question, Select when the above query is a question.
    • Suggestion, Select when the above query is a suggestion
    • Other, For other cases select that one.


    • Confirmation, Select what kind of data was uploaded.
    • Push to submit the form.


  • After submitting a form. Communication and possibilities

After form was created/ submitted You can:

    • Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
    • Check the status and progress of the issue.
    • Check the Activity and history of communication.
    • Share with Your organization members, for example in case when more than one engineer is involved.
      • Please do not share with Yamaha team members it will not speed up the process.
    • Download submitted form as PDF.



Only correctly filled form will be accepted. Please add as many information as You can.

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