Elevate user rights request is used for Ympact to request YMXXITS1 access to have command line access and to operate in Ympact (Branch specific) Production environment.
Step-by-step guide
- If a SD-ticket has status 'In Progress' Req. Elevated user rights can be requested by selecting this option via the Workflow button.
- A new authorization request ticket is created (linked as 'implements' to the original user ticket).
- The assignee opens this ticket and changes the subject to the correct branch and enters a reason for access in the description field
- Select Req. Authorizations via the Workflow button.
- This request is published on the Teamlead / Department Manager project management board for approval, status changes to Awaiting authorization.
- Once approved, Status changes to Awaiting execution and Team Yamaha: team#INFRA-AS400 is added. The ticket is moved to the AS400-Infra dashboard to grant the access and inform the assignee.
- After access is granted Infra-AS400 support closes the ticket.
That concludes the process, the ticket is closed, password is provided and the assignee can continue.
Related articles
Overview
Content Tools