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Step-by-step guide

Jira/Confluence server response slow or not responding

  1. Note date and time of issue occurrence
  2. check if Jira server is running and if CPU and memory access is sufficient
    If it is not go to step 3.
  3. Log on to the server and (as root) run the following commands:
    top -b -n 5 > top

    free -m > free

    vmstat 5 10 > vmstat

    df -hP > df

  4. Raise a ticket at Avisi support (first line) and include the generated log files to the ticket.
    Contact details can be found under Contact details for Jira and Confluence support


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